Support & Help Center

Need help? We're here for you!

Frequently Asked Questions

Getting Started

How do I scan a product?

Tap the scan button on the home screen, point your camera at the product's barcode, and the app will automatically recognize and fetch the product information.

What if a product isn't found?

You can contribute to our Community Database by submitting the product information and nutrition facts. Premium users get priority processing for new submissions.

How do I set up my health profile?

Go to Settings → Personal Info → Health Conditions. Select any medical conditions (diabetes, high blood pressure, etc.) and allergens you need to avoid.

Understanding Scores

What's the difference between General and Custom scores?

• General Score: Based on standard nutrition guidelines for the average person
• Custom Score: Personalized based on YOUR health conditions and preferences (Premium feature)

How are scores calculated?

Scores are based on:

• Nutrient content (energy, fat, sugar, salt, protein, fiber)
• Beneficial ingredients (fruits, vegetables, whole grains)
• Additives and processing level
• Your personal health conditions (for Custom scores)

Premium Features

What do I get with Premium?

• Custom health scoring based on your conditions
• Personal health info tracking
• Advanced AI ingredient analysis
• Search by category
• Detailed nutrition breakdown
• Unlimited scans
• Ad-free experience

How much does Premium cost?

• Premium: $15/year (individual)
• Premium Family: $40/year (up to 4 profiles)

How do I cancel my subscription?

Subscriptions are managed through Google Play or App Store:

• Android: Google Play → Account → Subscriptions → Kado → Cancel
• iOS: Settings → [Your Name] → Subscriptions → Kado → Cancel (Coming Soon)

Privacy & Data

Where is my health data stored?

Your personal health profile and scan history are stored locally on your device. We never upload this sensitive information to our servers.

Can I export my data?

Yes! Go to Settings → Data Management → Export Data to get a copy of your scan history and health profile.

How do I delete my account?

Go to Settings → Account → Delete Account. This will permanently remove all your data from our servers.

Technical Issues

The barcode scanner isn't working

Try these steps:

1. Ensure camera permissions are enabled in your device settings
2. Clean your camera lens
3. Ensure good lighting when scanning
4. Hold the phone steady and parallel to the barcode
5. Try manually entering the barcode number

OCR isn't reading nutrition labels correctly

For best results:

• Take photos in good lighting
• Keep the label flat and parallel to your phone
• Avoid shadows and glare
• Ensure the entire nutrition table is visible
• You can manually correct any errors after scanning

The app is crashing or freezing

Try these solutions:

1. Update to the latest version of Kado
2. Restart your device
3. Clear the app cache (Settings → Apps → Kado → Clear Cache)
4. Ensure you have at least 500MB of free storage
5. If issues persist, contact support

Databases & Product Information

What is the Open Database?

The Open Database is a collaborative, free, and open database of food products from around the world. It contains millions of products with detailed nutrition information, contributed by users globally.

What is the Community Database?

The Community Database is our curated database that serves as a backup for products not yet available in the Open Database. You can help expand it by submitting new products through the app.

How can I contribute a product?

If a product isn't found, use the "Submit New Product" feature to add:

• Product barcode
• Product name and brand
• Photo of the front
• Photo of the nutrition facts table
• Photo of the ingredients list

Still Need Help?

If you couldn't find an answer to your question:

• Email us: [email protected]
• Include your device model and app version
• Describe the issue in detail
• Attach screenshots if relevant